My Resume

February 3, 2009

  

 JENNIFER A. JUAN

Block 2 Lot 7 Primavera Homes, Rizal Village, Alabang, Muntinlupa City 1770 Philippines; 0918-9270850; jenjuan_1999@yahoo.com

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 Professional Experience

 York Street Properties, a Real Estate Company based in Dallas, Texas; Various Online Clients (Feb. 1, 2008 – present)

-       Personal Executive Virtual Assistant to the President and CEO

-       Provided assistance to the President on technical and theoretical knowledge of policies and principles concerning the operations of the company.

-       Initiated research and managed pertinent information on various products and services as required by the President and his staff.

-       Initiated needed studies and/or analysis of data and made appropriate recommendations.

-       Ensured that needed data, reports and documents were available when needed.

-          Coordinated with the team leaders of operating units on the resolution of matters.

-          Managed, consolidated and computed necessary data and information for the preparation of the required reports of the President.

-          Prepared memoranda and other correspondence for the signature of the President.

-          Performed a variety of administrative and technical duties.

-          Checked and answered all emails, efaxes, voicemails and calls of and for the President.

-          Scheduled appointments and meetings with real estate investors, vendors and clients.

-          Transacted with the company’s various vendors and clients via VOIP.

-          Created travel itineraries including booking car rentals, hotel reservations & flights for the President and his family.

-          Paid for all of the President’s personal and business utilities, credit cards, banks, vendors and mortgage bills.

-          Purchased personal things for the President and his family.

-          Managed, monitored and reviewed the President’s personal and business credit reports and credit scores.

-          Monitored and reviewed the President’s personal bank accounts and statements.

-          Reviewed the monthly personal and company budget and monitored expenses to ensure they were within acceptable limits.

-          Reviewed and signed all communications and documents as authorized.

-          Monitored and updated various company databases for the President.

-          Initiated assistance in recruitment.

-          Advertised vacant positions on various job sites.

-          Answered all queries of applicants.

-          Processed resumes of applicants.

-          Resolved conflicts among various tenants & vendors.

-          Attended company team conferences.

-          Did real estate property and client management.

-          Performed other related functions assigned by the President.

-          Does freelance writing, rewriting, problogging, SEO and affiliate web marketing for other various online clients.

GSIS, Office of the Vice President & Recruitment and Selection Department, Human Resources Group (Nov. 14, 2003 – January 30, 2008)

-          As Administrative Services Officer III of the Industrial Relations Staff (IRS) and the Office of the Vice President of Human Resources Group (OVP-HR), Nov. 14, 2003 to Dec. 7, 2007):

-          Gathered pertinent data and prepared initial reports on employees’ complaints/grievances.

-          Promoted liaison service to different government and private agencies for retrieval of documents such as Administrative Orders from Malacanang and/or other pertinent files.

-          Initiated and promoted administrative services to the Grievance Committee and the Collective Bargaining Agreement (CBA) negotiations.

-          Gathered and managed information/relevant data on cases of delinquent employees referred by unit and department heads.

-          Received, monitored and recorded all incoming and outgoing documents of the staff.

-          Maintained and updated records of the IRS and OVP-HRO.

-          Prepared letters and memoranda for the signature of the Vice President.

-          Served as a Secretariat member in the Physical Resources Bidding and Awards Committee for two years (2004 & 2005) under R.A. 9184 while at the same time serving the office of the Vice President of the Human Resources Group.

-          Performed other related functions assigned by the Superior.

-          As Human Resources Management Officer IV of the Recruitment and Selection Division of the Human Resources Group (October 11, 2007 – January 30, 2008):

-          Member of a task force, created by the Office of the Sr. Vice President, who researched, gathered and reviewed pertinent information and developed the manual of operations for the entire Human Resources Group.

-          Accepted, logged, filtered and filed both external and internal applications for employment.

-          Answered all letters and emails of application for employment.

-          Conducted preliminary interviews for walk-in applicants.

-          Inducted and oriented successful job applicants/new employees.

-          Accepted, logged, filtered, filed and processed job orders.

-          Prepared job order reports.

-          Received and filtered all phone calls in our division.

-          Performed other related functions as may be assigned by the Superior.

GSIS, Office of Board Member Ellenita Martinez (May 16, 2002 – November 13, 2003)

-          Executive Assistant V

-          Provided assistance to the Trustee on technical and theoretical knowledge of policies and principles concerning the operations of the office.

-          Developed an office system for a smooth flow of operations.

-          Initiated research work on matters directly affecting policies.

-          Initiated needed studies and/or analysis of data and made appropriate recommendations.

-          Ensured that needed data, reports and documents were available when needed.

-          Performed a variety of administrative and technical duties.

-          Reviewed & monitored the annual budget for the office and managed expenses to ensure they were within approved limits.

-          Reviewed and signed all communications and documents as authorized.

-          Coordinated with the different heads of operating units on the resolution of matters.

-          Gathered, consolidated, managed and computed necessary data and information for the preparation of the required reports of the Board Member.

-          Prepared memoranda and other correspondence for the signature of the Trustee.

-          Performed other related functions as assigned by the Superior.

Etelecare International (Feb. 12, 2001 – May 7, 2002)

-          Quality Monitoring Specialist II

-          Took in US calls via cable network and dealt with foreign clients.

-          Supervised customer service associates and trainees.

-          Monitored and graded quality of calls made by the customer service associates as basis for their quarterly performance appraisals.

-          Actively participated in the training of new customer service associates.

-          Provided hands on training for new Quality Monitoring Specialists.

-          Researched for and developed solutions and strategies to make sure that call efficiency and quality are maintained and upheld.

-          Pioneered the Performance Audit Project for the Commsouth EZTel Program. 

-          Entertained foreign clients when they visited our Manila Call Center.

-          Attended Video and Phone Conferences with Clients abroad to showcase our various tasks and capabilities.

Broline Internet  ( April 15, 2000 – Feb. 9, 2001)

-          Marketing Supervisor

-          Supervised sales agents.

-          Initiated research and developed innovative marketing and sales strategies and solutions to boost sales

-          Became the # 1 retail sales officer for that year.

-          Facilitated in the setting up of booths and supervised the same during college job fairs and local trade shows.

Ateneo de Manila Grade School (April 26, 1999- March 30, 2000)

-          Prep Class Adviser

-          Taught Reading, Christian Living Education, Filipino, and Spelling

-          Supervised 80 Prep students and assisted their parents with any concerns.

-          Membership in Organizations:   

                            Christian Living Education Task Force

                            Ateneo Children’s Theater

                            Ateneo Grade School Choir

                            Reading Task Force

    Volleyball Varsity Team

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Education

 Graduate Studies: Master in Professional Studies and Development Communication

University of the Philippines Open University (UPOU), Diliman, Q.C. (2003-2005)

-          12 units

Tertiary: Ateneo de Manila University, Loyola Heights, QC

                Bachelor of Arts Major in Psychology Batch 1999

-          Dean’s Lister, 3 semesters

 Secondary: Lourdes College High School, Cagayan de Oro City Batch 1995

-          Salutatorian

 Elementary: St. Scholastica’s Academy of Marikina, MM Batch 1991

-           with High Honors

 Preparatory: St. Scholastica’s Academy of Marikina, MM Batch 1985

-          with Honors

 Kindergarten: St. Matthew’s Academy, San Mateo Rizal Batch 1984

 Nursery:  St. Matthew’s Academy, San Mateo Rizal Batch 1983

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 Skills and Training

Online Team Conference on York Street Business Model, York Street Properties, July 4, 8 & 18, 2008, 4:00 P.M. – 5:30 P.M. CST

Online Team Conference on York Street Business Model, York Street Properties, June 20, 2008, 4:00 P.M. – 5:30 P.M. CST

Online Team Conference on York Street Business Model, York Street Properties, May 9, 2008, 4:00 P.M. – 5:30 P.M. CST

Company Foundation Training, York Street Properties, March 11, 2008

1^st Annual Women Entrepreneurs Conference, sponsored by Network of Enterprising Women, held at SGV Hall of AIM Conference Center, Jan. 26, 2008, 8:00 AM–12:30 PM                        

Management Development Program, graduated Top 9 out of almost 1,000 applicants nationwide and 40 candidates after a 6-month managerial course sponsored by GSIS, from March 19, 2007 to September 24, 2007

-          Diagnostics and Self Assessment Administration

-          MBTI/EQ Map Administration

-          Pre-Supervisory Skills Diagnostics Administration

-          Organizational Observation

-          Integration of Observations with Organizational Models

-          Principles and Values Enhancement

-          Ethics and Governance

-          Strengthening External Awareness and Policy

-          Models of Leadership: Adapting the Right Leadership Style at the Right Time with the Right People

-          Organizational Models of Change Management: Developing Strategic Thinking, Assessing Readiness and Communicating Change

-          Models of Interpersonal and Organizational Communication: Influencing the Way People Behave and Communicate

-          Increasing Influence and Persuasion: The Art of Asserting Oneself Without Having to Intimidate

-          Developing Customer Orientation: Creating Better Service for Our Internal and External Customers and Clients

-          Team Facilitation: Dynamics, Motivations and Dynamics of Power and Influence

-          A Practical Approach to Strategic Planning with Delegation and Accountability

-          Time Management

-          The Mindset and Skills of the Solutions Finder: Data Analysis, Creating Problem Solving

-          Business Writing

-          Effective Presentation: High Impact Presentations

-          Performance Management Tools and Techniques

-          Conflict Management and Resolution: Understanding Models of Conflict and How to Keep Conflicts Healthy in the Workplace

-          Principles of Technology Management

-          Organizational Development and Systems Thinking

-          Project Management

-          Supervisory Skills Post Test

-          Thesis (Applying the Theory of Reasoned Action in the Organizational Culture of GSIS)

Corporate Awareness Seminar, sponsored by GSIS, July 20, 2006

Corporate Awareness Program, sponsored by GSIS, March 23-24, 2006

Effective Business Writing Workshop, sponsored by GSIS, September 28-30, 2005

Seminar on Republic Act 9184, sponsored by GSIS, August 13, 2004

Team for Excellence Workshop, sponsored by GSIS, April 30 – May 2, 2004

National Convention on Social Security, sponsored by Philippine Social Security Association, Feb. 2-3, 2004

Workshop on High Performing Team: Improved Interpersonal Relationships for Excellent Customer Service, sponsored by GSIS, Dec. 8-10, 2003

Advanced Microsoft Word, Excel & Power Point Workshop, sponsored by GSIS, Dec. 3-5, 2003

Email Exchange Workshop, sponsored by GSIS, February 17, 2003

Corporate Image Building Workshop, sponsored by GSIS, Feb 12-14, 2003

Career Executive Service Orientation Program, sponsored by GSIS, January 29, 2003

Client-Specific Training (Commsouth EZTel), Etelecare International – March 16 to April 5, 2001

Foundation Training, Etelecare Internationald – February 12 to March 8, 2001

-          Company Orientation: February 12, 2001

-          Employee Handbook Discussion: February 13, 2001

-          Speech Training: February 14-16, 2001

-          Call Master IV: February 19, 2001

-          American Culture & Geography: February 22-26, 2001

-          Customer Handling Skills: February 22-26, 2001

-          Business Writing: March 1, 2001

-          Performance Management System: February 27, 2001

-          Client-Relations: February 28, 2001

-          Team Leader Training: March 2-8, 2001

PSI Basic Seminar on Inter/Intrapersonal Growth and Development, Philippine Seminars Inc., Makati – December 4-6, 2000

50^th Comprehensive Real Estate Seminar and Review, Pasay-Makati Realtors’ Board - October 18 to November 10, 2000

The Great Jubilee Year 2000, A Jubilee Year Celebration for Christian Living Teachers, Ateneo Grade School & Miriam College Grade School – September 25, 1999

Reading Seminar, Ateneo Grade School – August 30, 1999

Basic Principles of Effective Skills in Teaching (BPEST), Ateneo Grade School - May 17-20, 1999

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 Eligibility

Civil Service Career Service Examination (Professional, May 11, 1999)  - 88.38%

Civil Service Career Service Examination (Sub-professional, April 13, 1999) - 93.80%

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 Awards/Commendations

Graduated Top 9 in the GSIS Management Development Program (Out of 900 applicants, trimmed down to 40 candidates), Oct. 11, 2007

Bagged the PEOPLE’s CHOICE Award in the 9^th Philippine Web Awards, BLOGS Category, Dec. 7, 2006

2^nd Place in the GSIS Commitment to Courtesy National Competition CY 2005

One of my batch’s top graduates in the Training Program at Etelecare International, Inc. CY 2001 

One of the Ten Outstanding Students of Cagayan de Oro City Batch 1995

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­­­­­­­­­­­­­­­Personal Details

Birthday: February 18, 1978                                 
Age:  30

Birthplace:  Quezon City Medical Center                                

Spouse’s Name:   Peter Emmanuel D. Juan                  

Height: 5 ft.    

Weight: 110 lbs

Civil Status: Married

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                                  Memberships and Extra-Curricular Activities

I.PH Personal Blogger (May 23, 2006 – present)

                - sexynomad.i.ph

                - witchcraft.i.ph

                - bookworm.i.ph

                - fashionko.i.ph

                - garagesale.i.ph

                - iamsam.i.ph

Part-time manufacturer of home-made spa products and beaded accessories (2003 – present)

Performed in theatrical plays and garnered bit roles and semi-regular roles on TV soaps and commercials (2003-2005)

Extreme Ad Agency (member, 2003-present)

Entablado Pilipino (member, 2003-2005)

ABS-CBN Acting Workshop (class president, March 7 to July 4, 2003)

Center for Pop Music (student, 2000)

Lingap Para Sa Kalusugan ng Sambayanan (LIKAS) (member, 1999)

Central Board (member/officer, 1997-1998)

Department of Student Welfare and Services (member/officer, 1997-1999)

Ateneo Entablado (actor, 1996-1997)

Ateneo Psychology Circle (member, 1995-1998)

Ateneo Fencing League (athlete, 1995-1996)

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References

Dr. Karen Dela Cruz, Ph. D. – Management Development Program Project Head for GSIS (0920-9068685)

Dr. Ellenita T. Martinez, CESO IV, Ph.D. - Former GSIS Board Member 2002-2003 and PASS President, 0917-7021843

Mr. Vic Quintos   - QM Manager, Etelecare International,19^th/F, Citibank Bldg. Eastwood,        Libis, QC (916-5670)

Mr. Emmanuel Bocaling – President, Broline  (893-7771)

Mrs.  Nilda Cortez – Grade Level Coordinator, Ateneo Grade School  (426-6001)